Return & Refund Policy

Updated at January 29th, 2024

Our Return Policy in short:

  • Contact HANA FRISONSOVA before returning any items.

  • Please note that we may request for you to email/send pictures of damaged or defective Items.

  • You can return the product within 14 days of delivery.

  • The product must be in new condition.

  • Make sure to include contact information with the return and if possible, please provide us with a tracking number.

  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

  • Want to switch to another size of the same product? You can do that, just contact us.

  • Want to switch to another product? You can do that, just contact us.

  • If a package is unclaimed you might have to pay a handling fee.

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to HANA FRISONSOVA, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the HANA FRISONSOVA Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit HANA FRISONSOVA and use the services.

  • Service: refers to the service provided by HANA FRISONSOVA as described in the relative terms (if available) and on this platform.

  • Website: HANA FRISONSOVA’s site, which can be accessed via this URL: https://hanafrisonsova.com/

  • You: a person or entity that is registered with HANA FRISONSOVA to use the Services.

Return & Refund Policy

Thanks for shopping at HANA FRISONSOVA. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at HANA FRISONSOVA. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at HANA FRISONSOVA, you agree to the terms set forth below along with HANA FRISONSOVA’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • The package needs to come back with the original receipt of the purchase.

  • The product has to be in the same packaging we sent it.

Refunds

We at HANA FRISONSOVA, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that HANA FRISONSOVA is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

HANA FRISONSOVA is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: hanafrisonsova@gmail.com

  • Via Phone Number: +420602319788